bazi live Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") applies to the bazi live platform and all services under it. The purpose of this policy is to clearly inform you of what types of information we collect, why we collect it, and what steps we take to protect that information.

bazi live believes that privacy is a fundamental right. It is our responsibility to handle the personal information you provide while using our services with the utmost care. This policy has been drafted in accordance with applicable laws and regulations of Bangladesh.

To learn the detailed terms of our services, please read the Terms and Conditions page, which describes the overall framework for using our services. This privacy policy must be read together with those terms.

2 Information We Collect

To provide services on the bazi live platform, we collect two types of information: information provided directly by you, and information collected automatically through your use of the platform.

2.1 Information Provided Directly

When you register with bazi live, make a deposit, or contact us for support, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Payment-related information, such as bKash, Nagad, or Rocket account numbers
• Address and location information
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you use the bazi live website or app, some information is recorded automatically through technical means:

• IP address and device identifier
• Browser type and version
• Login and logout times on the platform
• Pages visited and time spent on them
• Game play history and betting activity
• Transaction records and financial history

3 Use of Information

bazi live uses your information only for specific and lawful purposes. Information is never used unnecessarily or for unauthorised purposes.

• Account Management and Verification: To confirm your identity and keep your account secure.
• Service Delivery: To ensure deposits, withdrawals, bonus processing, and gaming services.
• Customer Support: To resolve your questions and issues via 24/7 live chat and email.
• Fraud Prevention: To detect unauthorised transactions and suspicious activity.
• Legal Compliance: To comply with applicable laws and directives from regulatory bodies.
• Service Improvement: To enhance platform performance and user experience.
• Communication: To send important updates, security alerts, and service-related information.

We use your information to help ensure responsible gaming. To learn more, please read our Responsible Gaming guidelines.

4 Data Storage and Retention

bazi live retains your personal information only for as long as necessary. Once the purpose for which the service was provided has been fulfilled, or legal obligations have ended, the information is securely deleted or transferred to a secure archive.

Even after an account is closed or becomes inactive, some information may need to be retained for a specified period for legal reasons. In such cases, access to the information is restricted and it is used only for applicable purposes. Once the retention period has passed, the information is permanently deleted.

5 Sharing Information with Third Parties

bazi live never sells your personal information or gives it to unauthorised third parties without charge. However, information may be shared in certain specific situations necessary for operating the service:

5.1 Authorised Service Providers

We work with trusted third parties for payment processing, identity verification, and technical services. These service providers operate under strict confidentiality agreements and may use the information only for specified purposes.

5.2 Legal Requirements

If disclosure of information is required under Bangladesh law or a valid order from a competent authority, bazi live will comply with that order. In such cases, only the necessary information is provided.

5.3 Fraud Prevention

In cases of financial fraud or account security breaches, necessary information may be shared with investigating agencies or payment networks.

6 Cookies and Tracking Technology

The bazi live website uses cookies and similar tracking technologies. These are small data files stored on your device.

• Essential Cookies: Required for the core functions of the platform, such as maintaining login sessions.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used.
• Security Cookies: Help with fraud detection and account protection.

You can control cookies by changing your browser settings. However, disabling certain cookies may prevent some platform features from working correctly.

7 Data Security Measures

bazi live applies industry-standard security measures to protect your personal and financial information. The key components of our security framework are described below:

• SSL Encryption: All data transfers on the platform are encrypted using SSL technology.
• Restricted Access: Only authorised personnel can access specific information.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional layer of security is ensured when accessing your account.
• Secure Payment Processing: All financial transactions are handled through secure payment gateways.
• Data Backup: Secure backups of data are regularly created and stored.

While we work to ensure the highest level of security, no system on the internet is completely free of risk. It is therefore important that you keep your password secure and notify us immediately if you notice any suspicious activity.

8 User Rights

As a user of bazi live services, you have certain specific rights regarding your own information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Once accurate information is provided, we will update it promptly.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. We will review such requests and take appropriate action.

9 Children and Minors

All bazi live services are strictly for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If we become aware that a minor is using the platform, their account will be closed immediately and any collected information will be deleted. We ask parents and guardians to remain attentive to their children's online activity.

10 Policy Changes

bazi live reserves the right to amend this privacy policy due to business needs, legal changes, or technological developments. Before any significant change, we will notify you via your registered email or through a notice on the platform.

If you continue using the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page from time to time. For answers to general questions about our services, visit the Frequently Asked Questions page.

11 Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact the bazi live support team. Our 24/7 live chat service is available in both Bengali and English.