FAQ
bazi live FAQ — Answers to All Your Questions
This page has detailed answers to the most frequently asked questions about bazi live. From VIP cashback to account login, withdrawals, live casino and responsible gaming — everything is explained in clear, straightforward language. If you cannot find the answer to your question, our 24/7 support team is always ready to help.
20+ Q&As
For ages 21+
Support in Bengali
Contents — Quick Navigation
Rewards and Benefits
VIP and Cashback
Weekly cashback is calculated on your net loss for that week — total losses minus total winnings. You receive a percentage of that net loss back as cashback based on your VIP level. For example, a Gold member with a ৳20,000 net loss in a week would receive ৳20,000 × 0.8% = ৳160 cashback. Cashback is added to your account automatically each week.
bazi live has four VIP levels: Bronze — up to 0.2% cashback per week; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% cashback. The higher your level, the more cashback you earn. Join the bazi live VIP program today and start enjoying the benefits.
Moving to a higher VIP level gives you a greater weekly cashback rate, as well as priority customer support, access to special promotions, and faster withdrawal processing. Platinum members receive the highest level of benefits. The requirements for each level depend on your gaming activity — the more active you are, the faster you can move up.
Your VIP level is based on your overall gaming activity. Making regular deposits and playing consistently gives you the opportunity to move up automatically. Similarly, a long period of inactivity may cause your level to drop slightly. You can check your current level and progress from the bazi live account dashboard.
bazi live weekly cashback is added to your balance and can be used to play games. For details on cashback withdrawal conditions, check the terms and conditions page or contact our live chat support. The minimum withdrawal amount is ৳500.
Profile Management
Account and Login
Go to the bazi live Login page from your new device and sign in with your username and password. For security, logging in from a new device for the first time may require OTP verification, which will be sent to your registered mobile number or email. Once verified, you can access your account as normal.
The most common causes of login issues are: an incorrect username or password, Caps Lock being on, or your account being temporarily locked after multiple failed attempts. Try clearing your browser cache and attempting again. If the problem continues, contact bazi live's 24/7 live chat — the support team will assist you promptly.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. A password reset link or OTP will be sent to you. When creating a new password, using at least 8 characters with a mix of letters, numbers and special characters will improve your account security. If the process does not complete, contact support.
Usernames generally use a combination of English letters and numbers, and cannot be changed once set. Passwords should be at least 8 characters long — use uppercase letters, lowercase letters, numbers and special characters. Simple passwords (such as 12345678 or your date of birth) are not safe. Make a habit of changing your password regularly.
No. Under bazi live's rules, each person is allowed only one account. If multiple accounts are found, they may be closed and any balances and bonuses may be forfeited. Please read the terms and conditions for details.
Responsible Gaming
Limits and Controls
Users must be at least 21 years old (21+) to participate in any casino or betting activity at bazi live. Age is verified during registration and identity documents may be requested at any point. Accounts belonging to underage users are closed immediately. Visit the responsible gaming page to learn more.
Yes. During a cooling-off period you can temporarily close your account for a set time. Self-exclusion allows you to close your account for a longer period. To activate either option, contact bazi live via live chat or email support. Responsible gaming is a priority at bazi live.
Yes, bazi live offers the option to set your own deposit limits as part of its responsible gaming tools. Decide how much you want to deposit and set a fixed limit. Contact the support team to change or remove a limit. Setting a limit helps you keep control of your budget.
If you experience any problems with gaming, contact the bazi live support team immediately — they will help you with account restrictions or self-exclusion arrangements. You can also seek advice from mental health service organizations in Bangladesh. For detailed guidance, see the Responsible Gaming page.
Some common signs: betting beyond your means, wanting to play more to recover losses, neglecting family or work, being unable to stop gaming, and growing financial pressure. If any of these apply to you, use bazi live's cooling-off option and seek professional help.
Table Games & Live Dealer
Live Casino
The live tables at bazi live Casino offer a range of betting limits — from low-stakes tables to high-limit VIP tables. There is a suitable table for every player, whether you prefer a modest budget or high stakes. The specific table limits are shown in the lobby before you enter the game.
A roulette wheel has numbers from 0 to 36. Players place bets on which number or colour (red/black) they think the ball will land on. Payouts vary by bet type — a straight bet on a single number pays the most, while a red/black bet returns roughly double. bazi live offers live roulette tables from Evolution and Ezugi.
Yes. bazi live's live casino is fully optimised for mobile. You can play live dealer games on any Android or iOS smartphone or tablet by opening the site in your browser. Live casino is also accessible through the bazi live App. A good internet connection (4G or Wi-Fi) will make gameplay smoother.
Yes, Teen Patti is available at bazi live. It is a South Asian casino card game played with three cards where the aim is to make the best three-card hand. Players compete against the dealer — the highest hand (such as three of a kind or a straight flush) wins. Teen Patti Joker and Teen Patti 20-20 variants are also available at bazi live.
Andar Bahar is a straightforward Indian card game where you simply predict whether a chosen card will appear on the "Andar" (inside) or "Bahar" (outside) side. Andar Bahar tables from Ezugi and Vivo Gaming are available in the live casino section of bazi live. The game is simple, which makes it popular with new players.
Withdrawal Guide
How to Withdraw Money
Withdrawals at bazi live are generally processed within 10 to 45 minutes. This applies to all methods — bKash, Nagad, Rocket and bank transfer. Processing is faster when your account is verified and all conditions are met. If there is a delay, contact live chat.
A pending withdrawal is usually due to incomplete account verification, unmet bonus wagering requirements, or the request still being processed. It normally resolves within 10–45 minutes. If it is still pending after that, contact bazi live live chat with your account details and the support team will look into it promptly.
The minimum withdrawal amount at bazi live is ৳500. This minimum applies to all methods — bKash, Nagad, Rocket and bank transfer. Before making a request, confirm that your balance is sufficient and that any bonus wagering requirements have been met.
No. bazi live's policy is that withdrawals go only to the mobile banking or bank account registered in the account holder's own name. Sending money to someone else's number is not permitted for security reasons. Deposits and withdrawals must be handled through accounts in the same name.
Yes. bazi live's payments team is active 24 hours a day, seven days a week. Withdrawal requests made at night or on Fridays and Saturdays are generally processed within 10–45 minutes. However, if bKash or Nagad has its own maintenance window there may be a slight delay — even then, the issue is resolved within 45 minutes at most.
Help Center
Have more questions? We're here
If you don't find the answer to your question in the FAQ on this page, contact the bazi live support team directly. We can assist in both Bengali and English.
For account issues, payment queries, bonus terms, or VIP levels — reach us through any of the following:
24/7 Live Chat
Click the live chat button from any page on the site. You can communicate in Bengali — a response is usually received within a few minutes.
Email Support
For detailed issues, write to us by email: [email protected] — the team responds in both Bengali and English.